At Personalised Dummy Clips UK, we want every order to arrive as expected and meet the quality standards shown on our website. If there is an issue with your order, please review the policy below or contact us so we can help find an appropriate solution.

Refunds

Our Return & Exchanges Policy applies for 30 days from the date of purchase.

You may be eligible for a refund or replacement if:

• The product arrives damaged or defective.
• The print or production quality is significantly below the expected standard.
• The product received is materially different from the design or product shown on the product page.
• You receive an incorrect item, design, size or variation due to an error on our part.

To help us review your request, we may ask you to provide your order information and clear photos showing the issue with the product.

Replacements & Exchanges

We generally cannot offer refunds or free replacements when an incorrect size, design, color, personalization detail or other product option was selected by the customer when placing the order.

Depending on the circumstances, we may still be able to arrange a replacement. Additional shipping or handling charges may apply when the issue is not caused by an error on our part.

If you receive a product that differs from the size, design, image or variation you ordered, or if the information provided on the product page was incorrect, please contact us. Once the issue has been reviewed and confirmed, we may offer a replacement or refund depending on the situation.

If you are otherwise dissatisfied with your purchase, please reach out to us. We review customer concerns individually and will do our best to provide a reasonable solution.

Please note that product images may appear slightly different from the physical item due to lighting conditions, photography, production processes and differences between screen displays. Minor variations in color or appearance are not normally considered product defects.

Where a product is confirmed to be damaged, defective or incorrectly produced, we may provide a replacement at no additional cost instead of requiring the original item to be returned.

Order Cancellations & Modifications

Orders may be canceled or modified within 24 hours of purchase.

After this period, your order may already have entered processing or production, and we may no longer be able to make changes or cancel it.

Once an order has been shipped, it cannot be canceled or modified.

If you need to request a cancellation or change, please contact us as soon as possible through our Contact Us page.

Please note that promotional or discount codes cannot normally be applied retroactively to an existing order.

Returns

Because some of our products may be made, printed or prepared specifically for each order, return instructions can vary depending on the product and the reason for the return.

Please do not send a product back before contacting us.

If a return is required, our support team will provide the appropriate instructions after reviewing your request.

Customers may be responsible for return shipping costs when a return is requested for reasons unrelated to a damaged, defective or incorrect product.

For additional delivery information, please review our Shipping Policy.

Late or Missing Refunds

If your refund has been approved but you have not received it yet, please first check your bank or payment account.

You may also need to contact your credit card provider or payment processor, as refunds can take additional time to be officially posted.

If necessary, contact your bank to check whether a refund is still being processed.

If you have completed these steps and still have not received your refund, please contact us through our Contact Us page.

Coupon, Promo & Discount Codes

• Discount, promotional and coupon codes cannot normally be applied to previous, existing or already submitted orders.
• Discounts have no cash value and cannot be exchanged for cash.
• Unless otherwise stated, multiple discount or promotional codes cannot be combined on the same order.
• Promotional offers may have their own eligibility requirements, expiration dates or additional conditions.

Shipping & Delivery Issues

Customers are responsible for providing complete and accurate shipping information when placing an order.

We may not be able to provide a refund or free replacement for orders that cannot be delivered because an incorrect or incomplete shipping address was provided by the customer.

If an order is returned to the sender, refused, or cannot be delivered, please contact us so we can review the available options.

For packages showing unusual delays or delivery issues, please refer to our Shipping Policy or contact our support team for assistance.

Summary

• Orders may be canceled or modified within 24 hours of purchase.
• Once an order has entered processing, production or shipping, changes may no longer be possible.
• Refund or replacement requests should normally be submitted within 30 days of purchase.
• Damaged, defective, incorrectly produced or incorrect products may qualify for a refund or replacement after review.
• Customer selection errors, including incorrect size, color, design, personalization or other options, are generally not eligible for a free replacement or refund.
• Minor differences in product color or appearance caused by photography, lighting, production or screen settings are not normally considered defects.
• Customers are responsible for providing accurate shipping details when ordering.
• Discount and promotional codes cannot normally be applied retroactively to existing orders.

If you have any questions about this policy or need assistance with an order, please visit our Contact Us page.